Hi. I’m Vikas, a result-oriented Designer!

With over 15+ years of expertise in driving digital transformation and enhancing customer experiences, I am passionate about creating seamless digital experiences in the enterprise space. Demonstrating a visionary approach in service and product design, I focus on improving customer satisfaction and operational efficiency.

I actively partner with design and product teams to gather insights, address customer pain points, and craft a compelling strategic vision that brings ideas to life.

In recent years, I’ve also been leading AI transformation initiatives—leveraging emerging technologies to automate processes, unlock insights, and create more intelligent, adaptive digital solutions.


Experience

I started my career as a Usability Specialist in 2004 at a global consulting firm, working with a paper manufacturing company. Since then, I have taken on various roles at renowned global companies.

  • Atlassian
  • Kmart/Target
  • KPMG
  • PwC
  • AGL – Energy
  • Telstra Global
  • RayWhite Real Estate Global
  • Toyota US
  • Cleanaway
  • Queensland Police Services (QPS)
  • Aussie Home Loan
  • Deakin University
  • Loan Market
  • & many more …

I have been helping others

  • People who are curious about design and wants to have a conversation
  • People who want to become designers
  • Companies interested in implementing designs in their current processes

I am also UX Certified (User Research and UX Management)